The tourism and travel market is constantly developing. Because of this, the industry is a highly competitive one. However, this course offers you the added confidence to succeed in this fast-paced profession with its emphasis on customer focused and industry specific issues. The Hospitality English course will ensure that you are equipped to deal with all the challenges your profession presents.
Working on your general communication skills, you will also be introduced to a range of high frequency vocabulary used in the hospitality industry. The course will cover general as well as more specific aspects presented in a work place context relevant to a variety of roles - from front desk to housekeeping, guest relations to hotel management.
Who is this course for?
Anyone who is currently working in the hospitality/tourism sector such as hotel managers, sales consultants, reservation clerks, and tourist management guides.
What are the course requirements?
We ask that you complete a short Needs Analysis. We may also ask for an online video assessment (eg. Skype) to establish your motivations and goals and to ascertain your level of English (b2 Upper Intermediate or above is ideal).
How long can I take the course for?
The course is as flexible as you need it to be. You can take it for as little as 1 week or for several months. Classes begin on the first Monday of any month and you can choose a time that is convenient to you - a morning class (9.15-12.30) or an afternoon class (12.40-16.35), or a combination of both.
What topics are covered int his course?
Travel
- Holiday booking processes
- Inventories and itineraries
- Visa application process
- Branding (destination branding), marketing and advertising
Tourism
- Cultural expectations
- Demographic
- Key workers and their roles in the industry
In a hotel
- Hotel terms
- Description of jobs and their roles
- Interpretation skills
- Telephone skills
Because of the diversity of positions within the industry the course can be adapted specifically to suit students' professional requirements from primary language functions such as requesting, refusing, comfirming to sales, presentations and report writing skills. By the end of the course, you will be able to enjoy the added opportunities your career has to offer, safe in the knowledge you have the correct skills and vocabularly to give you a winning edge.
English for Tourism and Hotel Management
(Tourism and Hotel Management English)
Aims of the course
This course has been designed to prepare students for work in the tourism and hotel service industries. At the end of the course, students should be able to communicate effectively in a range of business and tourism-related situations. Students are encouraged to apply any tourism / business knowledge and experience that they might have as they work through course material. Course books will be supplemented with material from other sources, including newspaper articles and video materials.
The course is also suitable for people who intend to take an examination in tourism English, such as the LCCI EB Written English for Tourism exam.Whether the client is a travel agent, a tour guide, a courier or a hotel manager, this course will allow him or her to function effectively in English.
Special emphasis is placed on the relevant vocabulary, register and grammatical structures that are used in the field of tourism, and the client is given the opportunity to practise using the language that he or she has acquired by means of seminars, group sessions and communicative practice activities. The client will also receive supplementary tuition in the essential English language skills of reading, writing, listening and speaking.
Typical Course Content
Enquiries and reservations.
Reception.
Hotel services.
Food service.
Local tours.
Complaints.
Checking out.
Tour operation - Contacts.
Tour operation - planning.
Negotiating.
Conferences.
Revision.
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